Many times, unsatisfied customers have made the statement, “I just could never track him down.” Does your contractor live in the community? Is it easy for you to determine this contractor’s business location or address? Be sure to watch for those who have no verifiable address or phone number or that just have a P.O. Box number for their address. It is important to a lot of people to keep their business in the community. It is important to a lot of people to know how to contact the people with whom they are doing business.
There are a number of great reasons to choose a local contractor. Local firms are compelled to perform satisfactory work for local homeowners in order for their business to survive in the community. Local firms can be easily checked through past customers. Because they are tax-paying members of your community, they care about the community.
Also, it is much easier for the contractor to stop by and check in on his workers if he works/lives nearby. Many jobs fail because of lack of supervision. Considering the time it takes to check a job, the travel time is a definite factor in choosing a contractor. In addition, he will be more familiar with the styles of housing in the area, local building codes, soil conditions, common building practices, the age of the construction and may even be familiar with the people who lived in or around the home before you did. In addition, he must do a good job because he feels that the neighbors are watching and scrutinizing his every move. His chance for a positive referral from you determines his future in his community. If he is local, this is his neighborhood too and he wants other work in this community.
Unacceptable: The contractor has come in from out of state, possibly chasing a hail storm. He only has a PO Box address, so you don’t know how to find him.
Good: The contractor has a central location from which he does his business.
Better: The contractor has a local office location with a sign up. It is clear that his business is a member of your community. Good neighborhoods need viable businesses and professional businesses need thriving neighborhoods.
Best: The contractor has a place of business with a showroom that displays past work. He is open regular business hours. You can make an appointment to visit the showroom. The contractor is called out many times over the course of a year as a supporter of local sports teams, local churches, local neighborhood efforts and other community-minded endeavors.