Your privacy is important to us, and this policy will inform you of the information that Castle Building & Remodeling (“we,” “our,” or “us”) may collect from you, how it is used, and/or disclosed. By using our website, castlebri.com (the “Website”), you are acknowledging and accepting the practices and information described in this Privacy Policy and on our Website.

1. Collecting Personal Information

1.1 Information You Provide Voluntarily. We may collect personal information that you voluntarily provide to us, including but not limited to your name, email address, phone number, and any other information you choose to provide. This may occur when you:

Sign up for an appointment, consultation, or other service
Request updates, including via SMS/text message
Fill out any forms on our Website
Communicate with us in person, by phone, email, or via our Website
1.2 Automatically Collected Information. When you visit our Website, we may automatically collect certain non-personal information such as:

Domain name
IP address
Type of Internet browser used
Operating system
Referring website(s) or services that led you to our Website
Pages visited on our Website and the duration of each visit
We may use cookies and similar tracking technologies (e.g., pixels, tags, and scripts) placed by us or third-party service providers to collect this information.

1.3 SMS/Text Message Contact Information. In order to send you text message (SMS) reminders, confirmations, or other relevant updates about your appointments or inquiries, we may collect and store your phone number if you choose to provide it. By providing your phone number, you consent to receiving text messages from us that are related to your appointments or updates about our services. Message and data rates from your mobile carrier may apply.

2. Using Collected Information

2.1 Appointment and Service Updates. We use your information—particularly your phone number and/or email address—to communicate with you about your appointments, schedule changes, and other relevant notifications. We do not collect your personal information for any purpose other than to provide you with updates about our services, respond to inquiries, and send notifications as requested.

2.2 Internal Business Purposes. We use the information we collect for our own internal business purposes such as:

Improving our products, services, and the functionality of our Website
Customizing user experience and content
Analyzing trends and usage to make strategic decisions
2.3 Marketing and Promotions. With your consent and where permitted by law, we may use your information (such as your email address or phone number) to inform you about our special offers, new products, services, or changes to this Privacy Policy. You may opt out of marketing communications at any time by following the instructions provided in the communication or by contacting us directly.

2.4 Third-Party Tracking and Advertising. We work with third parties (such as analytics providers and advertising networks) who use cookies and other similar identifiers to collect user data on our Website and elsewhere on the Internet for advertising and remarketing purposes. You can learn more about how to opt out of such tracking in the “Your Consent” section below.

3. Protecting Your Information

We follow generally accepted industry standards to protect the information you submit to us, both during transmission and once we receive it. We use appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website.

4. Cookies and Similar Technologies

4.1 Cookies. We may use “cookies” to enhance your experience on our Website. A cookie is a small text file placed on your hard drive for record-keeping purposes that may sometimes track information about you. You may set your web browser to refuse cookies or to alert you when cookies are being sent. However, if you do so, some parts of our Website may not function properly.

4.2 Usage of Cookies. The usage of a cookie is in no way linked to any personally identifiable information on our site. We may use cookies to:

Understand and save your preferences for future visits
Keep track of advertisements
Compile aggregate data about site traffic and site interactions

5. Sharing Information

5.1 Service Providers. We do not sell, trade, or rent your personal identification information to others. However, we may share generic aggregated demographic information not linked to any personal identification information with our business partners, trusted affiliates, and advertisers. We may also disclose limited personal information (such as your phone number) to third-party vendors or service providers, solely as necessary to perform services on our behalf—such as sending SMS messages, email marketing campaigns, or processing payments. Where required by law, we will obtain your consent for such sharing.

5.2 Legal Compliance and Protection. We will disclose personal information and/or an IP Address when required by law or if we have a good-faith belief that such an action is necessary to:

Comply with legal processes or regulatory requirements
Cooperate with an investigation of purported unlawful activity
Protect the rights or property of Castle Building & Remodeling or its users
Identify persons who may be violating the law or otherwise misusing our Website or related properties
5.3 Public Forums. If you voluntarily submit information in a public area of our Website (such as a comment section, discussion board, etc.), it may be collected and used by others. We have no control over how third parties may use this publicly accessible information.

6. SMS/Text Messaging

6.1 Consent to Receive SMS Messages. By providing your phone number, you expressly consent to receive SMS text messages from us regarding:

Appointment reminders and updates
Other information directly related to our services
Occasional marketing or promotional offers, if you have opted in
6.2 Opting Out. You may opt out of receiving SMS messages at any time by replying “STOP” or following any additional instructions included in the message. Message and data rates may apply. If you opt out, we will no longer send you SMS messages unless you explicitly re-enroll.

7. Third-Party Websites

Our Website may contain links to third-party websites, including links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Website. These sites or services, including their content and links, may be constantly changing and have their own privacy policies and customer service policies. Browsing and interaction on any other website are subject to that website’s own terms and policies.

8. Privacy Policy Changes

We may update this Privacy Policy at our discretion. When we do, we will revise the “Last Updated” date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are protecting the personal information we collect. By using our Website, you acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

9. Your Consent and Choices

By using this Website, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Website. Your continued use of the Website following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

If you would like to opt out of certain tracking or advertising activities, you may do so via:

• http://www.aboutads.info/choices/
• http://www.networkadvertising.org/choices/

You may also contact us to request changes or updates to your personal information, or to opt out of certain uses of your data (including SMS communications). Info@castlebri.com

10. Contact Us

If you have questions about this Privacy Policy, our practices, or your interactions with this Website, please contact us. Info@castlebri.com

Last Updated: 03/27/2025

Disclaimer: This policy is provided for informational purposes and does not constitute legal advice. For any specific questions regarding legal requirements, privacy regulations, or compliance obligations, please consult an attorney licensed in your jurisdiction.